Delia Mozer

Delia Mozer - Private practice

Possessing substantial experience and training in personal, career, sports and organisational psychology, in my private practice I assist people making decisions and navigating through challenging times in their lives and at work. Challenges hit us all at various times and it’s at those times you can tap into my experience and qualifications to help you. I’ve been working face to face with clients for over twenty years and online with clients for over 10 years. I help people achieve the life that they want from overcoming challenges and barriers, becoming unstuck through to identifying who they really want to be an/or achieving peak states whether personal, career or sports.

Personal: If you’re feeling like you’re not being true to your authentic self and need techniques and strategies for getting elements of your life lined up in a way that works better for you. If you’re feeling frustrated or exhausted and in need of a renewed direction or if you’re confident you can coach yourself through an uncertain stage in life and you’d like some tools or techniques to help yourself. If you’re taunted or traumatised by events of your childhood or from any time in your life and you want to overcome or transform your life so that it no longer negatively affects you. If you’re experiencing challenging relationships with family or friends. I help people you build personal capability and resources, connect with and ignite the joy and satisfaction in your life so you can thrive, exercise your personal power and/or achieve peak experiences. If you’re wanting to experience peak states and flow to achieve your personal best at home, work or sports. I can also help you determine or reconnect and engage with a dream or purpose.

Career: If you’d like help with your career from deciding the best career path for you through to transitioning out of one that isn’t working or considering other options like entrepreneurship and/or retirement. If you’re wanting a career that you can be passionate about or strategies to ensure your success. If you’re experiencing challenging interpersonal issues at work like managing a difficult situation, boss, subordinate or colleague. If you need some guidance on how to manage harassment, bullying or deciding whether to blow the whistle or on how to recover from these types of challenging work issues. I’ve worked in numerous diverse organisations including the defence force and I’ve helped people go beyond surviving to thriving.

DMozer Head Shot Sml
  • Transformational growth
  • Achieving your potential
  • Trauma and post traumatic growth
  • Anxiety
  • Depression
  • Habit formation (ie. exercise, healthy eating) and extinction (ie. smoking, addictions)
  • Aligning with your authentic self
  • Career assessment, decision making and transition
  • Peak states and performance: Personal, sports and work.
  • Interpersonal difficulties with bosses, subordinates, colleagues, friends, spouses or family.
  • Self, team and community leadership
  • Overcoming failure, grief and loss
  • Managing discrimination, harassment and/or bullying
  • Whistleblowing: Determining whether to act or help recovering
  • Childhood emotional neglect
  • Psychological, emotional, sexual, physical, narcissitic and family scapegoating abuse recovery
  • Spiritual emergency or emergence
  • Hypnotherapy




  • Organisational


    ODR's Organisational Effectiveness Framework offers a comprehensive system with tools and techniques for diagnosing issues, devising fit for purpose strategies and aligning those factors that ensure an organisation's objectives are achieved. Focused on both efficiencies (activities) and effectiveness (results) our alignment framework identifies the enablers together with inefficiencies and waste. When all of the systems and elements are properly aligned, maintained and response capable a viable, reliable and sustainable state of organisational effectiveness is achieved.

    • Drivers:  Purpose, mission, strategic analysis, strategic and scenario planning, structural design, monitoring and measures, scaling up/down, business development, sustainability and risk mitigation, critical success factors.
    • Operating Model: Value proposition, stakeholder relationships, operational planning, tactical response, workforce planning, supplier management, customer segments and market positioning.
    • Enablers:  Resource frameworks, culture, policies, processes and practices, performance systems, monitoring and control mechanisms.
    • Capability & Capacity: Talent management, structural efficiency, leadership, teamwork, career management, succession planning.
    • Customer: Customer focus, cycles of service, value alignment, market intelligence, cross functional efficiencies. 
    • Renewal:  Evaluate and adapt, utilisation and efficiency analysis, organisational learning, continuous improvement and realignment, future proofing.
    • Results:   Effectiveness - achieving objectives, improved financial performance, profitability and shareholder value,  market position, employee engagement, customer satisfaction and retention, waste elimination, safety, return on asset, viability & Sustainability.

    The performance and therefore effectiveness of any system is a function of how well the parts fit and work together. In other words, how well they are aligned. Our experienced team brings years of hands on business and consulting expertise working through the alignment challenge at individual, team and organisational levels.  Using decades of hands on experience, we utilise our purpose designed assessments, tools and consulting techniques to facilitate, coach and guide. We partner with leadership teams to identify and map critical success factors, key resources, key activities, transition steps and risk management to close the gap between strategic intent and delivering results.

    Organisation development transcends functional organisational boundaries considering the organisation a holistic set of systems within a broader environmental system. Our role is to identify and align the elements that build the viability and sustainability of organisational outcomes - success.

  • Drivers


    Every organization experiences external and internal forces that both impact and drive it . ODR's consultants facilitate the process of identifying, analysing and building contingency plans for realising opportunities and managing the risks such drivers present. We assist and coach senior leadership teams to shape their organisation's future and prepare the road map with robust strategic, operational and tactical plans. Our planning processes determine the required capability, capacity and action necessary to establish and maintain organisational viability and sustainability in all current and potential markets and associated environments.

  • Operating Model

    Operating Model

    We engage with leaders and managers to assess, design and implement effective and efficient operating models that capture value in increasingly complex and dynamic environments. We provide an 'objective lens', focused on ensuring strategic intents translate into results by aligning the various aspects of the business to leverage and integrate the elements of its unique systems. Partnering with leadership teams, we assist in developing future state target organisational models, key transition steps, critical success factors, contingency management and risk mitigation protocols. We assist in shifting the purpose and mission to tangible, actionable and documented plans and frameworks that will both deliver and ensure stakeholder value.

  • Enablers


    Delivery of strategy is only possible when a stable and effective implementation framework or set of enablers exist. ODR assists in identifying these disconnects, duplications, redundancies, competing systems and gaps in the enabling systems. We achieve this by providing research and experience validated framework materials and evaluating the alignment of existing frameworks, including policies, procedures, practices and monitoring systems for getting the job done. We also align the more dynamic systems that either enable or inhibit the achievement of objectives including culture: the shared values, attitudes and behaviours that form your organisation's unique ways of working, and Leadership: the way leaders support, or not, their people to achieve the organisation's objectives.

  • Capability & Capacity

    Capability & Capacity

    We assist you to identify and build the unique set of competencies that create and sustain strategic advantage for your organisation with workable talent management strategies. Our methodologies provide the tools and metrics to drive alignment of purposeful people activities that deliver strategic objectives - current and future. Connecting people to organisational, team and individual systems, our learning and development programs strengthen capability frameworks and encompass every aspect of the employee work life cycle. From workforce planning by determining structural efficiencies, attracting, retaining and sustaining key people and leadership , through to defining roles that empower a workforce and a culture clearly focused on effectively delivering value.

  • Customer Engagement

    Customer Engagement

    A critical difference in organizational success, the system that creates and sustains customers, requires a specific targeted focus. Our consultants provide an 'objective lens' for aligning the mechanisms that support current and future customer and market trends and embeds customer focus in the organisation's DNA. We provide frameworks for systematically determining current and future customer value and satisfaction drivers. We create efficiencies by identifying the appropriate scale and utilisation of resources to grow revenues and leverage agreements between stakeholders to deliver organisational and customer value. We improve efficiencies through knowledge management strategies and customer relationship management systems. We build capabilities in business development to identify and open new markets, improve sales patterns, service efficiency and their outcomes. A critically important contributor to organisational viability, sustainability and renewal. When organisational structures and systems become misaligned with markets and their customers, performance and results suffer. Our consultants facilitate the process of aligning these systems for success.

  • Organisational Renewal

    Organisational Renewal

    Strengthening the system wide functioning, architecture and activities to deliver sustainable results, renewal involves ensuring the capability, capacity and agility for business performance. An integrated approach to reviewing the internal and external systems and their drivers is essential to informing strategic decision making when positioning the organisation for what lies ahead. Organisation Development is a business discipline for objectively reviewing the frameworks, their efficiencies and their sufficiency to meet changing environmental factors (inputs) and how these affect what the organisation exists to deliver (output). Our role as consultants is to assess exposures and opportunities, identifying and aligning disconnects in your organisation's ability to respond and adapt to changing circumstances. Our consultants identify and evaluate formal and informal data collection (qualitative and quantitative), consolidation and feedback mechanisms, their reliability and validity, and advise accordingly on potential drivers and scenarios for consideration by decision makers.


  • Team


    Effective operations recognises that beyond technology or finances it is an enabled workforce, including its leaders and teams, that put strategy (theory) into practice to acheive competitive advantage. Our consultants coach and engage teams and their leaders to identify and align their efforts with what matters. We facilitate the process of aligning team’s composition, role requirements and clarity, inter and intra team relationships and effectiveness at all levels.

    • Team Alignment:  Role, task and outcomes clarity, operating principles, inter and intra personal effectiveness, deliverables and artefacts, cross functional and cross disciplinary collaboration, chartering and agreed norms.
    • Composition:   Establishing the right mix of capability, expertise, styles and capacity, purposely designed systems and  procedures enabling team structure, task design and workflow efficiencies, team performance accountabilities, achievement planning and feedback mechanisms, rewards and recognition.
    • Leadership:   Emerging , extending and transforming , coaching and aligning achievement, unblock and release potential, career advancement, competency to inspire and motivate.
    • High Performance:  Extending effectiveness, efficient use of resources, cohesive interpersonal & stakeholder relationships, agreed conflict & collaboration models, role clarity, boundary management Close
    • Customer:   Success behaviours that meet and exceed expectations, mapped to eliminate tragics, focus & mechanisms for hearing the voice of the customer, empowered to respond Close
    • Team Renewal:  Extend and refresh team vitality, direction and responsiveness to goals, greater efficiency, streamline and eliminate redundant/waste processes, knowledge management and sharing, ideation and innovation harvesting, evaluation and realignment of systems, future proofing.
    • Results:  Engaged and aligned effort, elicit motivation and innovation, elimiate waste, optimise team potential, quality production and services that meet or exceed expectations, building future capability, flexibility & adaptability for future tasking, satisfaction, morale Close
    • Team Effectiveness

    Team building and optimisation, whether from team establishment, through navigating chaning work loads and direction through renewal and invigoration we deliver immediate practical benefit by engaging team members, including leaders; using activities relevant to the real issues and challenges they face on a daily basis. Situations in a team’s life cycle when our consultants can add value;

    • Developing self-sustaining, readiness, preparedness and agility
    • Fast-tracking the development of new teams and leaders or launching a project team
    • Enhancing the effectiveness of existing teams and their leaders
    • Diagnosing a team’s current and perceived reality and context
    • When a team is dysfunctional or simply looking for that extra edge
    • When is a team is falling behind in productivity
    • A good team wants to become a great team
    • Conflicts within the team are impeding progress
    • The organisation needs to raise the bar
    • Restructure, downsize and/or reinvention of a team
    • The team is facing an extraordinary challenge
    • Accelerate the conversion of a group of individuals to that of a high-performing team

    Contemporary thinking and practice shows that organisations that invest in workforce capability and agility, in concert with their technical and process maturity, are the ones who develop the sustainable competitive advantages. ODR’s Team Effectiveness Framework identifies the factors that align and mobilise team talent and energy to achieve such organizational objectives.

  • Team Alignment

    Team Alignment

    Our practical approach to enabling a new team; one that is faltering or a team in renewal, to work more effectively together has proven to be much faster than standard approaches. Goal and role clarity together with meaningful and accepted commitments and performance measures at both the individual and team level are negotiated and agreed. Our processes build clear visibility in organizational objectives together with agreed accountability measures so the team monitors their own achievements. Strategies for aligning effort through intrinsic motivations are made explicit and built in so that engagement is sustained.

    • Purpose: Who do we serve? Members identify what the team’s contribution is to organisational objectives and what each team member’s role contributes to the team.
    • Team value: What do we bring to the customer? Members identify their customer/s, whether internal and/or external, and what their unique value proposition is to their customers. Mechanisms for listening, recording and responding to the customer voice are agreed.
    • Talents & unique contributions: How do we express our strengths? Members identify how their strengths contribute to their role and leverage the effectiveness of the team. Role and team boundaries are defined and boundary riding protocols established.
    • Objectives: What are our measurable outputs? Team members agree the tangibles they will deliver and what mechanisms will be in place to ensure this is done reliably, the resources required and how these will be applied, controlled and scheduled is negotiated.
    • Critical Success Factors: What needs to be in place for real success? Team members work to define what needs to be place and actioned in order to acheive the team's results.  Then they determine how to action consequences if the success factors are not enacted.
    • Operating principles: How do we work with each other? Team members prioritise individual and agreed team values and how these values translate into foundation behaviours upon which trust is built. Interpersonal effectiveness markers including “rules of the game” and non-negotiable behaviours are agreed.
    • Chartering: “How committed are we?” Agreements are contracted in a Team Charter.

    Team members benefit from the confidence and personal accountability goal, role and task clarity brings and their organization benefits from the rapid performance improvement as team outputs align directly to objectives.

  • Team Composition

    Team Composition

    The operating model of each team is as important as the organisation's operating model is to its effectiveness. Often teams have too little "design" in their processes resulting in a lot of activity but very little achievement. Further, even initially effective processes become unproductive over time as the organization moves to meet dynamic markets and changing objectives. When processes cease to fit current realities, roles drift out of alignment, relationships become strained, miscommunication occurs and inevitably business results suffer.

    Team effectiveness or the ability of its members to achieve objectives is more than team work or the way the different personalities within the team interact. Factors such as team structure, roles and work flow design between team roles and other stakeholders affect their ability to get the work done. ODR’s consultants assist with minimising the impact of interpersonal issues, high turnover and reduced productivity poorly defined team composition causes through;

    • Evaluating fit for purpose team structure, roles, tasks and workflows
    • Aligning its function within the organisational structure
    • Examining interdependencies within the team and with other teams
    • Determining sufficient capability and capacity of the team to the demands
    • Team, leader, individual role positioning
    • Building teaming capability within the team.
    • Role analysis and design
  • Leadership


    A key enabler at organisational, team and individual levels, aligned leadership ignites and empowers people to perform. Our consulting services provide leaders with actionable and measurable development appropriate to improving their effectiveness within their team context. Our consultants have extensive leadership training, experience and have been measured through 360 degree assessment to be effective transformational leaders themselves. As consultant coaches, they assist leaders identify those factors critical to their success in current and future team contexts and select the most appropriate learning approach whether assessment, tool, behavioural plant, capability/competency development, personal or professional development for the challenges each individual leader faces.

    Our leadership solutions are formed at the crossroads where leadership, strategy and culture meet. We engage leaders in putting  their learning into action where the greatest performance improvement occurs and where companies reap the greatest return on investment. Our coaching programs include;

    The Effective Leader:  This individual program coaches an individual leader through identifying the barriers (internal and external) to their personal leadership effectiveness.  Am action plan is devised and implemented, targeted projects for implementing their learning and results are measured and reported.

    The Adaptive Leader:  Coaching to mobilise individuals to handle tough challenges or when there are no easy solutions available in an increasingly complex world. Adaptive leaders learn to manage and navigate the complex context through experimentation. They cultivate  diverse  viewpoints.  Through coahcing they generate viable options, leading with empathy and rewarding their employees’ performance with autonomy and independence and find winning solutions for all stakeholders.

    Authentic Leadership: For the leader ready to step up to the challenge of being true to their authentic self.  In this program the leader is coached through building, aligning and empowering cultures of accountability and responsibility.

    Transformational Leadership:   The most research validated model of effective leadership for creating organisational results including team Satisfaction and Extra Effort.  Provided with proven behaviours to experiment with their teams, leaders are coached to improve their ability to coach and inspire their team to greater accountability, capability and effort.

    Leadership Team Effectiveness: Whether the executive or a management team, or a group of team leaders, our programs for optimizing leadership impact and presence, builds on strengths and embed the behaviours that enable and align teams to greater effect. Identify and focus leadership team’s effort on the unique issues that block their effectiveness.

    Our workshop program’s train the foundational leadership competencies (knowledge, skills and attitudes) and these programs assess the current capability of the leader and focus their development on being effective and releasing their potential.

    See details of the pdfODR Career Coach Workshop.pdf188.79 KB or register in the next Public Workshop.

  • High Performance

    High Performance

    High performing teaming is the result of enabling and unlocking the potential of each member’s capability, capacity their relationship with themself and each other, and actively managing all factors critical to the team’s success. Providing objective observation and assessment, their ODR coach facilitates the identification of current and potentially future tasking and capability gaps; establishes stretch goals in context relevant action learning projects and evolves their teaming to achieve greater performance. Whether transforming mental models or re-engaging a team for energy, focus and drive, this program generates deep commitment to team effectiveness.

    • Map and navigate the team’s dynamics to determining strategies for optimising the contribution of each member
    • Extend the whole team’s performance by creating and improving consciousness of the team’s dynamics and its impact on culture, engagement and cohesiveness
    • Practice tools for leveraging each member’s talents and contribution Build and enable a committed high impact team culture, engaged with customers and stakeholders
    • Targeted action learning strategies that build capability within their work context and collect objective data to identify team progress
    • Built in opportunities to calibrate learning to continually refine and extend individual and team development?

    See our Building and Leading High Performance Teams workshop for the foundation competency (knowledge, skills and attitudes), tools and techniques.

  • Customer Focus

    Customer Focus

    CUSTOMER FOCUS: ODR consultants engage teams in defining and enacting the behaviours and attitudes that meet and exceed customer expectations.

    We facilitate, coach and map the internal processes and customer touch points and moments of opportunity for creating customer satisfaction and loyalty. We assist teams establish agreed performance standards, align individual, team and organisational structure, culture and process flows and identify and eliminate those tragic behaviours that erode confidence in the team and its members.

    • Create a unique customer value proposition that focuses team efforts on customer expectations.
    • Align team focus on customer requirements and expectations
    • Establish customer expectations monitoring and response protocols
    • Embed team accountability to customer satisfaction
  • Team Renewal

    RENEWAL: Creating and sustaining effective teams requires persistent renewal and discovery of what works in the team’s current and in preparation for future tasking. Team tasks vary over time; the contexts they work in vary, as does their membership. As function, tasking, roles and membership change is a constant; teams must adapt and readjust to the changes that confront them within and external to their organisation.

    ODR’s Team Renewal consulting builds reflexivity, preparedness, psychological readiness and agility.

    • Establish regular team reviews including assessment of relevance and alignment of task and function
    • Team member vigilance for internal and external scanning of changing environmental factors
    • Contingency planning and advice on potential drivers and scenarios for consideration by decision makers
    • Create capability and capacity to objectively review and negotiate individual, team and functional objectives
    • Identify and eliminate inefficient processes and practices that contribute to low-value work
    • Develop practical, high impact solutions that can be implemented immediately to improve individual, team and business performance.
    • Establish protocols to ensure planning and alignment is reviewed regularly and its effectiveness measured.


Bad karma: we can't find that page!

You asked for {%sh404SEF_404_URL%}, but despite our computers looking very hard, we could not find it. What happened ?

  • the link you clicked to arrive here has a typo in it
  • or somehow we removed that page, or gave it another name
  • or, quite unlikely for sure, maybe you typed it yourself and there was a little mistake ?

{sh404sefSimilarUrlsCommentStart}It's not the end of everything though : you may be interested in the following pages on our site:{sh404sefSimilarUrlsCommentEnd}



Terms & Conditions

Purchase Terms

1. Registration:   Your purchase will register you in ODR's online environment including our community.  You will receive a confirmation email for the security and protection of the site and our members.  It will take you to complete the checkout step. Once your Billing Address is confirmed, press Next to continue.

2. Check Out:  Enter your Coupon Code if you have one.  You can pay via credit card or your Paypal account through Paypal and be returned to our community page where you can access your purchase.  If you do not receive your email, Contact Us.

3. Accessing Program Material:   You can access your material, program or course in the "My Programs" drop down on the community page.  These directions are repeated on the community page to which return.  

4. Coaching:  If you are purchasing the program under a coaching approach, you will automatically be logged in to our Learning Management System.  Your registration will trigger your coach to contact you to start your program.  Please ensure your contact details are completed so that our coach is able to reach you.

5. Facilitating:  If you are purchasing the Program Package for facilitating the workshop yourself, you will be contacted when the review of the materials is complete which usually takes 3-5 days depending on the availabiity of our people.  You will then be sent instructions for downloading the Program Materials.

6.  End User Terms & Conditions of Use:  As a condition of your purchase of this product/service/program, you agreed to the following terms and conditions of use.  This is an agreement between you, the end user of this product/service and ODR Pty Ltd, regarding the use of this product/service.  By placing an order for this product/service you expressly agree to all of the following terms and conditions.

Copyright and Trademark Information
This product/service and associated materials (collectively referred to in this agreement as “Product”) is © copyrighted (2007) by ODR Pty Ltd, all rights reserved.  Warning, international law provides severe civil and criminal penalties for the unauthorised reproduction or public distribution or exhibition of copyrighted motion picture, video tapes, video disc, elearning players or written material.  This product is protected by the Copyright Act 1968 in Australia and internationally including but not limited to all sections of the law.  

Grant of Licence:  Materials may not be resold or otherwise transferred.
This product is licensed only for the non-commercial exhibition for the individual purchase.  You agree that any other use, or copying is strictly prohibited.  This agreement permits you to receive a single, non-transferable, non-assignable license for the use of this product.  This product is not to be re-sold at any time.  In other words, you expressly agree that these materials are for your own use only and are not to be sold or otherwise distributed or transferred to any others now or at any time in the future.  ODR Pty Ltd will in all circumstances, vigorously pursue anyone who infringes upon or otherwise violates its rights under this contract or at law or equity for the maximum remedies, protections and statutory damages allowable under but not limited to the Australian Copyright Act.

Disclaimer and Release from Liability
You understand and agree that the information contained in this product is for your personal purposes only.  Statements made and concepts conveyed throughout this product are a process involving a set of theories and practices only.  ODR Pty Ltd and the author/s make no representation otherwise.  You are responsible for your own behaviour and conduct that you choose to enact as a result of reading or viewing this material.  None of the material contained herein is to be considered legal or personal advice.
This product is provided “as is” without any warranties of any kind whatsoever (either expressed or implied) and you alone assume any and all risk associated with use of this product.  By purchase and/or use of this product you waive any claim whatsoever against and hold harmless ODR Pty Ltd and any of its officers, staff, advisors, representatives, or designers that may arise from such use.  This waiver specifically also includes but is not limited to any claim arising from a product and/or service which you purchase from ODR Pty Ltd or any information you receive via postal mail, e-mail, fax or otherwise.  This includes but is not limited to responsibility for the accuracy or compliance with any applicable local laws.  
Neither ODR Pty Ltd nor any of its officers, staff, advisors, representatives or designers shall be liable in any way whatsoever (including, but not limited to negligence) for any direct, special or consequential damages resulting from either your use of this product or your inability to use it even under any circumstance in which ODR Pty Ltd or any of its representative(s) have been advised of potential liability, damages, or injury.  
Certain applicable laws may not allow all the limitations of liability described herein.  To the extent that any of the above remedies and /or limitations should be deemed to fail of their essential purposes, you agree that ODR Pty Ltd’s total liability to you under any circumstances whatsoever, including but not limited to losses, damages, causes of action and/or negligence shall not exceed the total manufacturer’s suggested retail price of this product at the time of purchase.